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Customer Satisfaction
1. Product & Services
How did you feel about the following aspects of the products and services provided by Autosplice, Inc?
Technology
  • Level of technology capabilities
    		•
    N/A     1     2     3     4     5    
    Dissappointed Delighted
  • Understand your design requirements
    		•
    N/A     1     2     3     4     5    
    Dissappointed Delighted
  • Provide solutions to your problems
    		•
    N/A     1     2     3     4     5    
    Dissappointed Delighted
    Quality
  • Quality of product
    		•
    N/A     1     2     3     4     5    
    Dissappointed Delighted
  • Quality of Service
    		•
    N/A     1     2     3     4     5    
    Dissappointed Delighted
    Delivery
  • Lead times that meet your needs
    		•
    N/A     1     2     3     4     5    
    Dissappointed Delighted
  • Meet Agreed upon ship dates
    		•
    N/A     1     2     3     4     5    
    Dissappointed Delighted
  • Keep you updated on production status
    		•
    N/A     1     2     3     4     5    
    Dissappointed Delighted
    Cost
  • Total Cost
    		•
    N/A     1     2     3     4     5    
    Dissappointed Delighted
  • Timeliness in supplying quotes
    		•
    N/A     1     2     3     4     5    
    Dissappointed Delighted
  • Thoroughness of quote
    		•
    N/A     1     2     3     4     5    
    Dissappointed Delighted
    Responsiveness
  • Responsiveness
    		•
    N/A     1     2     3     4     5    
    Dissappointed Delighted
  • Overall Service
    		•
    N/A     1     2     3     4     5    
    Dissappointed Delighted

    2. Rate Autosplice, Inc. vs Competitor
    How does Autosplice compare to the competition?
    Technology
  • Level of technology capabilities
    		•
    N/A     1     2     3     4     5    
    Dissappointed Delighted
    Quality
  • Overall product quality
    		•
    N/A     1     2     3     4     5    
    Dissappointed Delighted
    Delivery
  • On-time delivery
    		•
    N/A     1     2     3     4     5    
    Dissappointed Delighted
    Cost
  • Price vs. value
    		•
    N/A     1     2     3     4     5    
    Dissappointed Delighted
    Responsiveness
  • Responsive to your needs
    		•
    N/A     1     2     3     4     5    
    Dissappointed Delighted
  • Overall performance
    		•
    N/A     1     2     3     4     5    
    Dissappointed Delighted
    Best Competitor:
    3.Service
    In the past 12 months, have you had service problems with Autosplice?
    Never
    1-3
    4-6
    7-9
    10 or more
    Has this concern been taken care of to your satisfaction?
    Yes No N/A
    Comments: